In an effort to serve you better, we have implemented this new Help Desk System. We believe you'll find it easier to use than the old system and that it offers more features. Your ability to get help quickly is of prime importance to us. Direct email is less than reliable and phones are often busy. The help desk provides a written record of your requests as well as quick and easy email responses. Let us know your opinion. Thank you for shopping at BoatFix.com