Newest KB Articles in Web Site and Service

Why can I not log into your help-desk? I have already ordered with your company.

Thu, 27 Jan 2011 16:29:49 GMT

To successfully login to the help-desk you must first register if you have not done so before. It is a quick process where you will create a username and password enabling you to then login and create a ticket. This ticket system is independent of our ordering system. Placing an order on our website does not mean you are registered at our help-desk. It is a one-time process, and you can use the help-desk for future questions you have regarding BoatFix products/orders.

How do I request a return of a product or an order?

Thu, 20 Jan 2011 16:15:41 GMT

All return requests MUST be made in writing, through our help-desk ticket system. Please first register and login if you have not already done so, and submit a new help desk ticket with the following information:

BoatFix Order Number

Item Part Number and Quantity being returned

Reason for return- (please be specific, especially if the item is defective or damaged. In this case, if possible, attach image files of the damage/defect directly to the help-desk ticket)

The ticket will be reviewed and additional information may be requested before we approve the return based on your circumstance. Once authorized, we will reply to your ticket with return instructions and an RMA# necessary to process the return back to the appropriate returns facility.

Please also read our complete return policy on the website before submitting your return request: http://www.boatfix.com/returns.htm

***Submitting an order does not mean you are registered in our help-desk ticket system. This requires a one- time registration process in order to login and create a ticket.

Any order returned without an RMA number or authorization may be refused, and returned to you, or forwarded to the correct return facility at your cost.

How can I tell if a product is in stock?

Thu, 14 Sep 2006 16:28:01 GMT

The Vast majority of orders ship within a day or two of order placement. However, some products, like new electronics releases and special order parts for older engines, may not be in stock or may have to be ordered from the manufacturer. If you need a part or product in a hurry, you can note that requirement in the comments box on the shopping cart or leave a Help Desk Ticket asking us to check stock for you.

Should I pick up the phone and call or use the Help Desk?

Thu, 14 Sep 2006 16:27:23 GMT

As an e-commerce company, we have structured our support to take advantage of internet technology. The Help Desk allows us to measure the performance of our support staff and to maintain a written record of all service issues. This record will allow us to use that data to constantly improve the site features and systems. During peak periods, your phone call may go to voice mail - wasting your time and money.

Even email is problematic because of the sheer volume of spam and other email that arrives in our mail boxes. It's just too easy to miss important emails. We would, therefore, suggest that you use the Help Desk whenever possible. Thank you.

What is the easiest way to find stuff on your site?

Thu, 14 Sep 2006 16:26:44 GMT

The BoatFix Store is divided into four primary sections; parts and accessories, electronics, Mercury Parts and Fishing equipment. You can find categories of parts through the "drop down" box on the upper left corner of the main page. Once you've opened a page, you can "click" on the "next" button to view the items on the next page or click on the "prev." button. A copy of the catalog page, in PDF format, is available for viewing by clicking on the red page number. To purchase any item, just click on the "add to cart" button. You can also view a catalog index here that lists all the major parts and part types.

You can also use our Search Pages. Under "Search Options" on the main menu bar, you can select Search Parts, Search Electronics, Search Fishing or Search for Mercury parts. If you already have one of our catalogs or have saved a catalog section, you can go directly to the part you need by using our "advanced search features." You can open a list of products by catalog page number, by our part number, by the manufacturers part number or just a list of all part available from that manufacturer. Once you've done that, simply click on the catalog page number and that page will open in a new window for your review.

Obviously, trying to find a particular part out of a selection of 40,000 is not always easy. We've tried to provide as many options as possible. However, please do not hesitate to let us help you. Just visit our Help Desk and we'll be happy to answer any questions you may have.