Newest KB Articles in Web Site and Service

How can I tell if a product is in stock?

Thu, 14 Sep 2006 16:28:01 GMT

The Vast majority of orders ship within a day or two of order placement. However, some products, like new electronics releases and special order parts for older engines, may not be in stock or may have to be ordered from the manufacturer. If you need a part or product in a hurry, you can note that requirement in the comments box on the shopping cart or leave a Help Desk Ticket asking us to check stock for you.

Should I pick up the phone and call or use the Help Desk?

Thu, 14 Sep 2006 16:27:23 GMT

As an e-commerce company, we have structured our support to take advantage of internet technology. The Help Desk allows us to measure the performance of our support staff and to maintain a written record of all service issues. This record will allow us to use that data to constantly improve the site features and systems. During peak periods, your phone call may go to voice mail - wasting your time and money.

Even email is problematic because of the sheer volume of spam and other email that arrives in our mail boxes. It's just too easy to miss important emails. We would, therefore, suggest that you use the Help Desk whenever possible. Thank you.

What is the easiest way to find stuff on your site?

Thu, 14 Sep 2006 16:26:44 GMT

The BoatFix Store is divided into four primary sections; parts and accessories, electronics, Mercury Parts and Fishing equipment. You can find categories of parts through the "drop down" box on the upper left corner of the main page. Once you've opened a page, you can "click" on the "next" button to view the items on the next page or click on the "prev." button. A copy of the catalog page, in PDF format, is available for viewing by clicking on the red page number. To purchase any item, just click on the "add to cart" button. You can also view a catalog index here that lists all the major parts and part types.

You can also use our Search Pages. Under "Search Options" on the main menu bar, you can select Search Parts, Search Electronics, Search Fishing or Search for Mercury parts. If you already have one of our catalogs or have saved a catalog section, you can go directly to the part you need by using our "advanced search features." You can open a list of products by catalog page number, by our part number, by the manufacturers part number or just a list of all part available from that manufacturer. Once you've done that, simply click on the catalog page number and that page will open in a new window for your review.

Obviously, trying to find a particular part out of a selection of 40,000 is not always easy. We've tried to provide as many options as possible. However, please do not hesitate to let us help you. Just visit our Help Desk and we'll be happy to answer any questions you may have.